BOOKING & CONTACT
We require a 50% deposit for any service you book with us. The booking is finalized when we receive your deposit in our account. The outstanding balance is due 5 days before the event.
Only the client who originally booked with us may cancel the booking.
We greatly appreciate your understanding and cooperation with our rescheduling and cancellation policy. To summarize the key points: if you need to reschedule or cancel after the initial 48-hour confirmation period, the deposit will be retained. To request a cancellation, please contact us at 510-270-3300. Our commitment to performing is contingent on unforeseen circumstances such as sickness, accidents, acts of God, or other legitimate conditions beyond our control.
In the unfortunate event that the artist falls ill, we will do our utmost to find a suitable replacement, and if successful, you will receive a refund. Our goal is to provide you with the best possible service, and we thank you for your understanding and adherence to these policies
In both our Premium and Deluxe packages, we offer added peace of mind with Event Insurance, which includes one complimentary date rescheduling. This benefit ensures that if illness or unexpected weather disrupts your plans, you can easily select a new date without making another deposit payment.
Parking must be provided (or costs reimbursed) by the client/parent. This has not been included in your event price. Please keep in mind that we have the equipment to carry and may be coming from another event with limited time. Nearby parking is essential to the beginning and ending the performance on time and we will not be held responsible for late starts if nearby parking is unavailable.
We plan to arrive 30 minutes prior to the agreed-upon puppet show start time. Upon venue entry we will make contact with the client to discuss efficient load in parameters as well as determine the performance area. After the performance, we will load-out using the same efficient load in parameters unless a more effective load-out procedure has been determined.
Weather's unpredictability is acknowledged. Puppet shows cannot proceed in any form of rain due to equipment sensitivity. Please regularly monitor the weather forecast. If rain is forecasted 7 days prior, consider indoor alternatives. We're happy to change the event address in case of rain to an indoor location, as long as it's within 15 minutes of the original location. Initials (required) DAY OF THE EVENT: If rain is forecasted above 50% for an outdoor venue, we won't be able to attend, and payments are non-refundable. If we arrive and rain prevents the puppet show, no refund will be issued. Initials (required)
Please make sure that our performance area is on an almost level, solid or grass ground. We provide a tarp or cotton blankets for the kids to sit on.
Our puppet show is an acoustic-based performance. Therefore excessive ambient noise, such as the hum of a bouncy house, an outdoor location near a heavily congested area, or even a competing DJ or stereo system can hinder the sound of the performance. We focus heavily on not being too loud as this is an interactive experience for the kids. As a result, there is a limit to how loud we can perform. If you feel there will be a sound conflict, please take the necessary steps to avoid a sound war. A few solutions: Place us in an area where it doesn’t compete with the excessive ambient noise, stop the excessive ambient noise during the performance if possible, I.E. deflate the bouncy house or turn off the DJ or stereo during the performance. Please contact us with any questions as we can always find a solution.
Please make sure you have your phone handy just in case we need to reach you on the day of the event. Every performance we do is in a different space, with a different audience and different conditions. Because of this, we understand that we may need to follow a performance structure that differs from our ‘Plan A’ on the event day. As long as timings are maintained, we are happy to coordinate with you to ensure the party is in line with your expectations.
Our equipment is pretty heavy and we come with one big case on wheels. If you have some stairs without an elevator, then please make sure someone can help us carry it up. If your venue is not on the first floor and requires me to go up a set of stairs, please make sure that there is an elevator available to transfer my equipment easily there.
It is the responsibility of all clients to provide a safe and workable environment for me. Should a location or position be unacceptable in order to conduct my services to the highest standards, clients will be contacted as soon as possible and expected to comply with OH&S standards. This is inclusive of extreme weather conditions.
Ricky Roo & his puppet friends have two fun and silly puppeteers, Amina & Chris. We do not guarantee which puppeteer will staff your event. Staffing assignments change constantly and are subject to change without notice.
3006 Millsbrae Ave, Oakland CA 94605 / (510) 270-3300 or chris@rickyrooandfriends.com
